Managed Services

Steering partners out of IT infrastructure and back to business strategy

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Managed Services

Managed Services

Many companies are moving toward Managed Services in the design, implementation and ongoing support of their business critical technology infrastructure.

Across the IT spectrum, we provide cost effective solution sets to help drive down expenses associated with supporting IT infrastructure. By outsourcing your IT tech service requirements, you can focus internal resources on higher value strategic initiatives.  Managed Services also gives our customers predictability with budget and service level agreements (SLA’s).   Ensure you get the best technology support team to monitor and fix problems when they arise.

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HTG’s Managed Services are summarized as:

  • Fully Managed IT – Servers, Workstations, Networks, Communications, Backup, & Support
  • 24/7 Active Monitoring Solutions – Real time recognition and resolution of critical issues
  • Flexible IT Resource Augmentation – Tiers I, II & III
  • SCCM 2012 Administration – Patch, Application, & OSD Management with Reporting
  • National IT Field Service Management

Remote Monitoring & Management (RMM)

HTG’s best in class RMM tool, Spectre, offers a wide range of capabilities that free IT departments from the mundane tasks of keeping IT devices up and running and in consistent good health.

Benefits of RMM

  • Reduces Disruption to Workforce
  • Proactive services reduce downtime
  • Quicker resolution to problems
  • Increased end-user productivity
  • Extended life-cycle of devices with better performance
  • Reduced risk of virus’ and malware infection

RMM Options

  • PC Monitoring – Alerting only
  • PC Essentials – Monitoring & OS Patch Management
  • PC Essentials Plus – Monitoring / OS & 3rd Party Patch Management
  • PC Pro – Monitoring / OS & 3rd Party Patch Management / Anti-Virus

RMM Implementation and Delivery

  • Agents pushed to all managed devices
  • Monitoring Parameters defined
  • Alerting Thresholds established
  • Devices proactively monitored by HTG National Support Center
  • Proactive Self-Healing
  • HTG has developed scripts that can automatically attempt to fix certain pre-defined system issues
  • Escalation workflow defined

OFFICE 365

HTG’s Office 365, an integral part of our well-established Infrastructure Services, helps identify and implement projects to meet changing business requirements.  Ensuring optimum utilization of existing infrastructure – both on-premise and in the Cloud, it provides a technology vision and roadmap to minimize cost while enhancing end-user experience. Clients maximize overall value through the implementation of the Office 365 suite of products, i.e. Exchange, Office, Skype for Business and SharePoint Online.

Why HTG?

As part of HTG’s Microsoft Office 365 services we provide:

  • Strategic business productivity partnership with Microsoft;
  • A business led approach which manages risk and value by providing business value assessments, feasibility studies and proof of concepts;
  • A proven Office 365 delivery methodology;
  • The right subject matter experts, and solution architects; and
  • A streamlined and phased project delivery and post-implementation delivery support

Approach

A phased Office 365 delivery methodology reflects the experience gained from numerous Office 365 implementations. Key tenets of the methodology are:

  • Early engagement with key stakeholders;
  • Early identification of Active Directory issues – one of the most common pitfalls of Office 365 implementations;
  • An iterative migration of users to Office 365 to minimize business impact; and
  • End user engagement and training to enable a smooth transition and ongoing user adoption.

The services are typically delivered in the following phases and are underpinned by project and change management:

Analyze
  • Setup of project governance
  • Develop an understanding of the current system architecture including the Active Directory setup
  • Understand the current network setup and bandwidth availability
  • Analyze user categories and typical user scenarios and workloads
Design
  • Definition of a cutover strategy
  • Definition of a communication plan
  • Definition of a training plan
  • Design of the Active Directory synchronization
  • Design of the new messaging architecture including potentially “coexistence” options
Prepare
  • Initiate bandwidth upgrades
  • Initiate Active Directory synchronization
  • Preparation of on-premises environment in readiness for the migration
  • Initiate communication plan for pilot users
Pilot
  • Migration of pilot users
  • Troubleshooting of any identified issues
  • Gathering of feedback to ensure constant improvement of the service
  • Updating the migration strategy based on lessons from the pilot
  • Finalize cut over planning
  • Sign-off of the pilot
Migrate
  • Configuration of mail routing
  • Configuration of desktops
  • Configuration of mobile devices
  • Migration of mailboxes
  • Migration of archives
  • Cutover communications
  • Testing and verification
 Support
  • Post-cutover troubleshooting
  • Handover and acceptance

Our Microsoft Services

HTG can provide a comprehensive suite of Microsoft Office 365 services covering consultancy, solution architecture, systems integration, support, training, and resources. HTG can provide individual services within each phase or can provide a comprehensive service covering the whole implementation.

HTG also customizes Managed Services as our partner needs evolve to include:

  • Service Desk
  • Helpdesk
  • Servers/Storage/Backup
  • Disaster and Data Recovery
  • Security
  • 24/7/365 Monitoring
  • Network Management
  • User Management
  • Systems Management
  • B2B Integration Supply Chain Management
  • Communication Services Email
  • Videoconferencing
  • VoIP

Servers

  • Operating System updates and patches
  • Hard disk and memory performance
  • Verifying Antivirus pattern updates
  • Software updates
  • Review event logs
  • Backup monitoring
  • Patch Management

Client Computing Devices

  • Operating system updates and patches
    • Microsoft, Macintosh, Unix, Linux
  • Image Development, Consolidation & Management
  • Software updates
  • Review event logs
  • Anti-Virus & Spyware Control
  • Patch Management

Network Devices

  • Firewalls
  • Routers
  • VPN devices
  • Content and spam filters
  • Printer servers
  • Hubs and switches

Engineering/Technical Services

  • 24X7 Network Relocation Monitoring and Support.

Audit

  • Security
  • HIPAA Compliance
  • Disaster Recovery

Design

  • Microsoft Active Directory
  • Structured Cabling Disaster Recovery/Backup Strategies
  • Migration Planning

Email

  • Exchange
  • POP3, SMTP, IMAP, WEBMail

LAN/MAN/WAN

  • Routers, Switches, Hubs Gateways
  • VoIP, Voice Over Frame
  • Frame Relay, Microware, DSL
  • Wireless Network Solutions

Remote Access

  • Citrix, Terminal Server, RAS

Security

  • Firewall, Proxy Server, Intrusion Detection
  • SPAM Filtering

VPN

  • SSL-VPN, IPSEC, PPTP, L2TP

 

Let us help you do more with less, drive down costs and improve your IT support as your Managed Services Provider.

Contact us today