Managed Services

Steering partners out of IT infrastructure and back to business strategy

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Managed Services

Managed Services

Many companies are moving toward Managed Services in the design, implementation and ongoing support of their business critical technology infrastructure.

Across the IT spectrum, we provide cost effective solution sets to help drive down expenses associated with supporting IT infrastructure. By out-sourcing your IT tech service requirements, you can focus internal resources on higher value strategic initiatives.  Managed Services also gives our customers predictability with budget  and service level agreements (SLA’s).   Ensure you get the best technology support team to monitor and fix problems when they arise.

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HTG’s Managed Services are summarized as:

  • Fully Managed IT – Servers, Workstations, Networks, Communications, Backup, & Support
  • 24/7 Active Monitoring Solutions – Real time recognition and resolution of critical issues
  • Flexible IT Resource Augmentation – Tiers I, II & III
  • SCCM 2012 Administration – Patch, Application, & OSD Management with Reporting
  • National IT Field Service Management

HTG also customizes Managed Services as our partner needs evolve to include:

  • Service Desk
  • Helpdesk
  • Servers/Storage/Backup
  • Disaster and Data Recovery
  • Security
  • 24/7/365 Monitoring
  • Network Management
  • User Management
  • Systems Management
  • B2B Integration Supply Chain Management
  • Communication Services Email
  • Videoconferencing
  • VoIP

Servers

  • Operating System updates and patches
  • Hard disk and memory performance
  • Verifying Antivirus pattern updates
  • Software updates
  • Review event logs
  • Back-up monitoring
  • Patch Management

Client Computing Devices

  • Operating system updates and patches
    • Microsoft, Macintosh, Unix, Linux
  • Image Development, Consolidation & Management
  • Software updates
  • Review event logs
  • Anti-Virus & Spyware Control
  • Patch Management

Network Devices

  • Firewalls
  • Routers
  • VPN devices
  • Content and spam filters
  • Printer servers
  • Hubs and switches

Engineering/Technical Services

  • 24X7 Network Relocation Monitoring and Support.

Audit

  • Security
  • HIPAA Compliance
  • Disaster Recovery

Design

  • Microsoft Active Directory
  • Structured Cabling Disaster Recovery/Backup Strategies
  • Migration Planning

Email

  • Exchange
  • POP3, SMTP, IMAP, WEBMail

LAN/MAN/WAN

  • Routers, Switches, Hubs Gateways
  • VoIP, Voice Over Frame
  • Frame Relay, Microware, DSL
  • Wireless Network Solutions

Remote Access

  • Citrix, Terminal Server, RAS

Security

  • Firewall, Proxy Server, Intrusion Detection
  • SPAM Filtering

VPN

  • SSL-VPN, IPSEC, PPTP, L2TP

Let us help you do more with less, drive down costs and improve your IT support as your Managed Services Provider.

Contact us today